Refund policy

If you experience any issue with your kit or have a question, please contact us. We value our customers and we are happy to provide expert help and assistance to find a solution.

As we custom paint kits to order, we do not accept change-of-mind returns once painting or custom finishing has started. This is in line with the Australian Consumer Law for goods made to your order.

Returns or remedies are available where:

• There is a fault or error with the item supplied that we cannot rectify within a reasonable timeframe
• The item supplied is not compatible with the application we specifically advertise it for
• The item supplied differs substantially from our description or the specifics we advertise

We cannot accept a return where:

• The fault was caused by installation error, misuse, or other factors outside our control
• The fault or error can be rectified within a reasonable timeframe
• You have changed your mind, ordered the wrong colour or option, or your circumstances have changed, and painting or custom finishing has already started

Change of mind before painting starts
If you contact us before painting or custom finishing has started, we may offer a refund at our discretion, less any costs already incurred.

Cancellation costs
If you cancel an order, cancellation costs may apply. These may include paint, parts, consumables, labour and other costs already incurred. Any refund will be less those costs. Once painting or custom finishing has started, change-of-mind cancellations are not accepted. Custom paint is made to your order and cannot be resold as standard stock.

This policy does not limit any refund or other remedy you have under the Australian Consumer Law if the goods are faulty, not as described, or otherwise fail to meet a consumer guarantee.